I needed to write an update to my original review because the staff at Peepers have went above and beyond to help me rectify the situation. They actually care about the reviews they receive and monitor them. I got a phone call from one of the owners who sincerely apologized for my experience. Its rare that someone is actually genuinely empathetic when you are critical of them yet she managed to turn my entire perception of their company around.
She offered to remake my glasses, completely, free of charge. They ordered a new frame and sent it off to the lab to make completely new lenses and I had them in hand in about a week and half. Every step of the way their world class associates kept me up to date. No one treated me any differently (I have maintained that they always gave me exceptional service) because of my complaint.
When my husband picked up my glasses for me Tomas couldn't have been more apologetic and sincere. Even my husband was impressed. They even refunded me a portion of my expense because of the extraordinary circumstances. I waited a few days to update because I wanted to make sure my glasses were done right this time.... THEY ARE!!
I am so happy with my purchase now I am going to head back to replace the lenses in my old frames and buy another pair. Thank you Peepers for turning around a negative experience and making me a lifetime customer!!!
